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Tried to cancel GCT order, They offer me $$$ to keep

New MessageTried to cancel GCT order, They offer me $$$ to keep (modified 0 times) SpaceGhost
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Don't take this boastfully, but i have been so down on my luck since February, I had to share this nice surprise:

ok, i placed an order for 1 unit around day 2 of the $199 link being posted here. My total with a mouse & 5 stylii was $262 shipped. I got a ansering machine message that the package would be delayed for a couple weeks and i could cancel if i wanted. I whimped out and called to cancel. The rep said "no problem, its all taken care of." Two days later, i agree to take a 3 minute customer service survey about my experience during ordering and cancelling
At the end i made 3 suggestions
(1) better tracking of orders online(updated every 4 hours)
(2) cancellation via the web
(3) cheaper shipping

The next day I receive the GCT (i had cancelled three days prior) on my doorstep(I wasn't there to refuse it so my carrier simply left it).
I checked my credit card statement online and sure enough, the $262 was there.
So, today i call and ask them to pay for shipping and come pick up the package. I got transferred to a custoemr service manager who said, "I can certainly do that. But is there anyway we could get you to keep it?"
I paused and said, "yes, like what?"
She said "I could send you a coupon or check."
Long story short... i have an order number for a $200 check that i should receive in 3-5 days. I nearly shat on myself. I even said to her, "did you check to see what i had ordered?" she said "yes, the connected touch pad."
THIS IS NOT A COUPON. I asked twice. She said "cash it, deposit it, buy groceries with it."
By far the best online luck i've had.

05-21-2001 14:11:57

New MessageRE:Tried to cancel GCT order, They offer me $$$ to keep (modified 0 times) GWIZAH
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Holy SH-I-T!! I think Im gonna try shafting gateway for cash too...

Um, hello gateway...I had this Gateway thingy for like 15 days now and uh, I opened it and it didnt have an IDE header sooo, can you come pick it up....

Whats that? Sure I'll take $200.

05-21-2001 15:13:00

New MessageRE:Tried to cancel GCT order, They offer me $$$ to keep (modified 0 times) SpaceGhost
Profile
as i said, i didnt mean this boastfully, i simply wanted to share this nice gesture. I wouldn't call it "shafting" Gateway. After having my hours cut nearly in half in April and being told my 5 year old son had acute lymphocytic leukemia in February, this was the best thing that has happened to me. Now I'm starting to feel guilty if i truly "shafted" them. Opinions...?
05-21-2001 16:53:32

New MessageRE:Tried to cancel GCT order, They offer me $$$ to keep (modified 0 times) Greenspark
Profile
SpaceGhost,

Sorry to hear about your son's condition. That type of thing is always tough. Hope all goes for the best.

On this topic: Good for you. You didn't shaft them, they attempted to make a customer happy. Not a shaft at all.
Man, and I felt good when the guy at Nathan's gave me free fries. That's great.
Wanna sell it?

05-21-2001 17:34:07

New MessageRE:Tried to cancel GCT order, They offer me $$$ to keep (modified 0 times) GWIZAH
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Spaceghost...

I am so sorry that I reffered to this as a "shafting" of gateway. Had I known that you were going through a difficult time in your personal life I wouldn't have made such a comment. I sincerely apologize for making that comment and I do belive, as does Greenspark, that you didn't simply shaft gateway. I think they were trying to make you happy as a customer. Sometimes I open my mouth so fast I dont realize where my foot is headed!

05-21-2001 19:56:21

New MessageRE:Tried to cancel GCT order, They offer me $$$ to keep (modified 0 times) Randy
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SpaceGhost, I read your posting earlier tonight about your son, and I really had to return to let you know that I was thinking about you. I realize I'm a total stranger on a discussion board, but regardless and for what it's worth, your son was in my prayers tonight. I have a three year old son myself who I treasure, so I can only imagine the roller coaster of emotion you have been riding. Lately I have been heartened to read about some of the tremendous medical breakthroughs related to leukemia, and I pray and trust that all will be well in the long run.

Randy

05-22-2001 01:42:48

New MessageRE:Tried to cancel GCT order, They offer me $$$ to keep (modified 0 times) SpaceGhost
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Gwizah, thanks for the retraction- been there, done that. Everyone's comments are well received, also. (Randy, you are not a total stranger, as you have answered personal emails going back to the first days of the epods.)

Concerning the leukemia...
Acute lymphocytic leukemia (ALL) is the most common and most treatable form of childhood leukemia. You are right about the advances in medicine today being able to work wonders. My son is currently in remission but faces approximately 2 1/2 years of chemotherapy. At this point we travel to Duke (about 2 hours from my home) each Monday for a day clinic, then stay 3 nights on the third Monday. The next month we start over. We also give 3-4 oral medications per day at home to deal with infection, digestion problems, and as a mild chemotherapy. Just as you've heard, we have good days and bad. For now, the good days are outnumbering the bad. Due to his age and type of leukemia, the prognosis is very good.

It's amazing how children adapt and thrive in whatever they are facing. He actually looks forward to our admissions- gamerooms, lots of friends his age, roving Nintendo & playstation sets, volunteers with games & crafts.

We also have a nearly 3 year old daughter, which really throws in an added bonus of "fun." To be honest, spending time at Duke makes you completely appreciate how blessed most of are to be healthy and have healthy loved ones. After diagnosis, friends & strangers begin telling you that their husband, father, grandmother had some form of cancer. In reality, my family is lucky in that this type of cancer has gained sufficient study and responds so well to current forms of treatment. With new medications on the horizon such as the latest, "Gleevec," I can foresee many cancers being treated with milder, safer therapies and perhaps dropping cancer from the Big 3 in American killers.

OK, said enough. Thanks again for the nice comments. Whether at home or from the hospital room, the message board has become a part of my family.

05-22-2001 04:14:34

New MessageRE:Tried to cancel GCT order, They offer me $$$ to keep (modified 0 times) DoS4WhO
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SpaceGhost - Not from one stranger to another, but from one father to another... My prayers are with you and your family. Here's to a bright future where you get to sit down and spend some quality time with your boy, teaching him the finer points of hardware hacking :}
PS - Let's hope this "Gateway" info is a sign of better things to come...

Sincerely,
~m

05-22-2001 10:14:04

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