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New Comp-USA Memo Requires TOS (modified 0 times) Phillip Dampier A new 6/1 Comp-USA memo has been circulated to all Comp-USA stores requiring all purchasers of an I-Opener product to sign an agreement enforcing their new TOS including a requirement to use their ISP service. This, according to the memo, covers all backordered as well as future purchases. Customers who feel that the TOS should not have applied to them because of the time they purchased the unit (prior to the TOS) will be offered a full refund and their order will be canceled. Comp-USA's legal department feels that the refund policy protects them from any consumer law issues in that they are not charging any fee to cancel the order and obtain a refund. Store managers are being advised not to release units without the signed agreement. Evidently, a large shipment for Comp-USA backorders was being held by Netpliance until Comp-USA agreed to the new TOS policy. 06-06-2000 08:29:33

RE:New Comp-USA Memo Requires TOS (modified 0 times) Spoofy All this for $16 a unit? Man, if I was CC I would drop the damned thing. 06-06-2000 09:49:51

RE:New Comp-USA Memo Requires TOS (modified 0 times) maximumx They called me too! I posted under "COMPusa calling re: TOS". Please read that post. Where do we stand on this? 06-06-2000 11:48:55

RE:New Comp-USA Memo Requires TOS (modified 0 times) silver944 Not charging a fee to do a refund when they do a bait and switch? Hoo Boy! That's rich! Tell them that you are doing them a favor by not reporting them to the consumer fraud unit in the state where you live and will they please now give you what you ordered. 06-06-2000 12:35:55

RE:New Comp-USA Memo Requires TOS (modified 0 times) dknight For any NH people with pre orders http://www.state.nh.us/nhdoj/Consumer/cpbcomp.HTM 06-06-2000 14:04:15

RE:New Comp-USA Memo Requires TOS (modified 0 times) my lawyer Well my lawyer feels that a FTC and Atty General complaint is in order. I think my lawyer is not biased because he is not paid by compUSA. I think I am getting better legal advice than compUSA because the kissass syndrome is not in place. I don't think it would be a big thing to apply for that $1000 per order you can get for them not giving you what was paid for. It's probably a two page fill in form. 06-06-2000 23:02:13

RE:New Comp-USA Memo Requires TOS (modified 0 times) bad_packet Well, lets get packin folks!!! *Note- I haven't received a call yet, but assuming I do, its time to stand up and be counted. CA State Attorney General http://caag.state.ca.us/ Consumer Issues http://caag.state.ca.us/piu/mailform.htm Are you men, or sheep? 06-07-2000 00:31:13

RE:New Comp-USA Memo Requires TOS (modified 0 times) silver944 For those who will get this call in Massachusetts, you should know that before you institute legal action in the state, you should file the following <a href="http://www.state.ma.us/consumer/Pubs/demand.htm">demand letter</a>. The applicable document to site is <a href="http://www.state.ma.us/consumer/Pubs/shop.htm">this one</a>. In particular, the section that reads: TRUTH IN ADVERTISING AND SALES Disclosure: Under state law, a merchant must tell you about any fact that may influence your decision to enter into the transaction. For example, a used car dealer would have to disclose that a vehicle was in a serious accident (940 CMR 3.16(2)). is probably very applicable here. 06-07-2000 09:13:54

RE:New Comp-USA Memo Requires TOS (modified 0 times) Sheep BAAAAAAAAAAAAAAaaaAAAAAAAAAAAAAAAAAa 06-07-2000 13:37:36

RE:New Comp-USA Memo Requires TOS (modified 0 times) Massachusetts For those in eastern mass or new hampshire: Regional Manager: Bob Marcelli 508-699-3268 Mailing address for complaints: (probably regonal office) 1385 south washington st North Attleboro Ma. 02760 06-07-2000 14:01:38

RE:New Comp-USA Memo Requires TOS (modified 0 times) Missouri atty general of missouri, complaint form: http://www.ago.state.mo.us/complant.txt 06-07-2000 16:19:47

RE:New Comp-USA Memo Requires TOS (modified 0 times) Action Time See the Thread "File a COMPLAINT- ChumpUSA in your State, post info here". click here or here (same link) http://www.linux-hacker.net/cgi-bin/UltraBoard/UltraBoard.pl?Action=ShowPost&Board=whatever&Post=1202 06-07-2000 16:37:13

RE:New Comp-USA Memo Requires TOS (modified 0 times) Iflybyu77 Anybody sat down and calculated the cost that someone who actually would PAY for this TOS? I think it was what, $20-something a month for service, times 3 years (36 months) plus the $99 for the IO? Gotta be out of their minds. $500+ for an IO? Which will be outdated several times over by the time you walk out the door with one. That, my friends, is dumb. Baaa! Thank you very much, I'll keep my first one for $107. 06-08-2000 17:57:09

RE:New Comp-USA Memo Requires TOS (modified 0 times) Curious 3 Months NOT 3 Years!!! Netpliance is providing the Device to you contingent upon your purchase and continuation of the Service for at least 90 days. You understand and agree that Netpliance is authorized to charge your credit card a $499 fee for each Device, as further described below, if you fail to (a) activate the Service within 30 days of receiving the Device and (b) continue the Service for at least 90 consecutive days following activation. The fee does not apply if the Device is returned to Netpliance in new condition with all components within 30 days of purchase. This is from Netpliance WEB Site! 06-08-2000 19:32:24

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