Two days ago, Netpliance sent a letter to its regular paying customers saying that they can no longer offer toll-free access without charging extra. Old-timers here may remember that they previously promised all U.S. subscribers that they would be able to access the Netpliance ISP for a flat fee even where they didn't have local dial-up numbers. That made the i-opener a great deal for many rural customers who didn't have an available local dial-up internet number. Needless to say, probably more than a few customers signed up to take advantage of this terrific selling point -- non-surcharged toll-free access. Now, Netpliance is apparently reneging on their promise. Quite a few people are angry about it as well: Check out the Raging Bull Investment Discussion board. Go to http://www.ragingbull.com and navigate to the NPLI message board. Where is Munira Fareed when you need her?
09-06-2000 19:20:13
RE:Netpliance informs subscribers that universal toll-free access is discontinued! (modified 0 times)
The sign-up page on their website has warned about possible toll charges for a couple of months now. Were current subscribers grandfathered?
What I find interesting (living in a "rural" area myself) is that I cannot even order an i-o online because I am not in a local calling area. When I type in the number from which the i-o would (theoretically) be calling, it rejects the order-to-be and says to try again sometime in the future...
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