I-Appliance BBS
The Official Source for Internet Appliance Upgrades and Mods

Click Here!
BBS Main List | Sign In | Sign Up | Search | Help | Linux-Hacker.netReply to Thread | Printer |

Home / I-Appliance BBS General / NEWS, Breaking NEWS
new slashdot story
new slashdot story

New Messagenew slashdot story (modified 0 times) metoo
new slashdot story

Is Netpliance Slamming Customers?
Posted by timothy on Monday March 27, @05:22PM
from the even-finer-print dept.
visionik writes: "Today I received a charge on my credit card for Netpliance i-opener service, even though I called them prior to ordering and verified that monthly service charges would not be put on that card. According to Netpliance, they will be charging monthly service on the cards of everyone who ordered an i-opener since March 1st, even though their Web site and support people indicated otherwise. I'm contesting the charges immediately, but thought this should be brought to the attention of everyone else who ordered an i-opener directly from Netpliance." visionik kept a small diary of his dealings with Netpliance. In part, it reads thus: (more)

03-27-2000 15:54:06

New MessageRE:new slashdot story (modified 0 times) Confirmed
Confirmed. Mine was ordered on the weekend of the 11th/12th when the first /. story broke. I was assured by the NPLI rep that no charges would appear on my card until the unit called home. I was billed on the 23rd.

Unless my pet hamster managed to hook up my i-opener to the phone while I wasn't looking, and unhooked it and put everything back before I came home from work, NPLI is playing dirty pool.

Or they've decided to "bill everyone whose units haven't phoned home since they're probably evul haX0rz", forgetting that some of us evul haX0rz bought the units *before* their policy change, and this is a billing-fuckup of gargantuan proportions.

(Mama always said "never attribute to malice what can be adequately explained by stupidity".)

To clarify, since there's gonna be a LOT of flammage on this:

If you ordered after the "billing starts 2 days after shipment" policy, tough titties - they're fully within their rights to charge you.

But if you ordered *BEFORE* that policy went into effect and are still billed - as I was, and as visionik, who broke the story to Slashdot, claims he was - they've crossed the line.

I urge everyone who ordered from Netpliance *and was assured there would be no billing until the unit phoned home* to call their bank and ask if there have been any charges from Netpliance other than their order, or to use their online credit card services to check current balances and charges.

Don't take my word for it. Don't take Slashdot's word for it. Take your bank's word for it, one way or another.

You do *not* have to wait until your monthly credit card statement is mailed to you to obtain this information.

If you ordered before the "charges start in two days" policy, you have every right to contest those charges. Whether you choose to do so, or just cancel the service and give Netpliance a few extra bucks to make up for the loss they took on selling you the unit, is a matter best left to your conscience.

No flames to anyone who disagrees with your choice -- there are strong ethical arguments for either alternative.

03-27-2000 18:50:47

New MessageRE:new slashdot story (modified 0 times) Slammed
Slammed here too!

Ordered 3/12
Slammed 3/23

Anyone else?

03-27-2000 19:55:21

New MessageRE:new slashdot story (modified 0 times) hardware1
That sucks!

I started a thread in the "whatever else" area, please comment there, thanks.

03-27-2000 23:00:09

New MessageRE:new slashdot story (modified 0 times) TimT
My roommate ordered and (I think) received one before the 20th. They told him up front he'd be billed for 1 month even then. It was ~$20 shipping and ~$20 for one month's service. Is this where people have been coming up with the $40 shipping charge?
03-28-2000 09:23:07

New MessageRE:new slashdot story (modified 0 times) Dagger
It was $39 for shipping... $99 for the unit... then ~$21 for the 1st month. Personally, they can charge me the first month as long as I can still hack my i-opener. I'll definately cancel before the second month...

If they were smart they would leave the unit hackable to maintain demand, and initiate a minimum 6 month (or whatever term needed to break even) service agreement. I would still buy one.

03-28-2000 10:08:24

New MessageRE:new slashdot story (modified 0 times) Nobody's+Fool
Hi, just to let people know, I read the slashdot story yesterday and worried, I called NPLI last night. I was assured that no charges beyond the $139 had been made..

THEY LIED.

If I were you I would call your bank and dispute payment.

03-28-2000 17:32:00

New MessageRE:new slashdot story (modified 0 times) Spiff_Anderson
Profile
Just check their website order status...as soon as yours says it's shipped cancel the service...they can't charge u for ANY service (no matter when u ordered it)....just say it's a gift for some relative's birthday...but her/his birthday isn't for 11 and 1/2 months.


it never says a minimum amount of service...it just says that their service costs $21.95 a month...it gives no quantity with your order...call them up and cancel...(***and remember to tape your phone call***)


-=pUNISH aLL iDIOTS tHAT cAN'T rUN bUSINESSES=-

03-29-2000 08:12:22

Reply to Thread | Printer |
All times are PSTPowered by UltraBoard v1.62



Copyright © 2000, Netmake Inc. All Rights Reserved.
See Terms and Conditions for more information.




i-opener opener laptop notebook computer help drivers dll free windows dos repair fix linux mac macintosh 2000 95 98 nt pc configure hardware software sound video netscape explorer network networking lan wan software cmos fat bios printer card mouse modem ide scsi cd rom controllers scanner tape hard drive cgi scripts source code mp3