OK, ugh, will update other post about ordering from Fry's in a sec.
Yesterday, when ordering a K6-III, Fry's was glad to take down my name, address (billing and shipping), phone, CC# and exp. date. They even checked to make sure that it was an AFK chip! Sofar, so good.
They were going to call me and tell me if everything was as I asked and tell me what the shipping charges were.
Well, the guy taking my order did not know that his phone would not call Virginia, so several hours later, I called back and he had all info except shipping.
Gave him my e-mail address and asked him to e-mail the info. He said OK, but I had to repeat the address, very slowly, several times. I began to wounder if this guy knew what e-mail actually was.
Today, no e-mail, no idea if order was placed, no idea what the shipping charge will be and I am on the phone right now with a different Fry's employee every 5 min. (between hangups and "someone else does that") trying to find out SOMETHING.
It is pretty amazing that yesterday, any joe-blow that picked up a phone could take an order, but now NOBODY knows how to contact a manager or the status of my order.
BTW, the last person I spoke to was a car sterio sales person, even though I asked specifically for a manager.