I just don't understand why there are so many mistakes and they're not taken cared of till today. I just wrote this letter to them.
"Hello, I could not find the email address to customer/sales service so I'm hoping that you can forward this email to them. Please include my email address in the cc: so that I'll know that the email had been sent through. Thank you.
Dear Sales Service,
I had purchased 40 dip switches part number 76-1134 back in october. This is not to be confused with the recent purchase of another 40 dip switch around 11/29ish.
Anyhow, the 40 dip switches that were sent were the wrong ones. They were larger ones. Later it was found that the wrong part was placed in your company bin, so when the person had picked it up, eventhough he got it from the right bin, it was the wrong part in that pin.
I was charged $52.56 (10/03) for these 40 switches which included shipping. Actually cost was 40 x $1.12 = $44.80, so that would leave $7.76 to tax and shipping.
After having talked to Shannon (central office, before representatives opened in Modesto), She had me send the items back so that she can send to me the correct parts. So I did, to my suprise she said the correct parts were sent out eventhough you have not received my incorrect back yet for it was still in delivery. You would receive the incorrect part in a few days, and did.
I waited 10 days or so, then called in to inquire on where the parts where. She then told me that eventhough she had requested the order, it didn't go through, for during the time she took my order, the part was bought out. I asked why she didn't tell me or gotten back to me about it. She said that she didn't know it didn't go through.
She then offered to ship whatever is left in the bin to me, probably 14 switches or so, then have the rest delivered when it comes in from your wherehouse. I agreed.
I would receive the 14 or so switches days later, but to my suprise she had she had charged me for next day delivery which was about $23 or so , that is just for shipping. Keep in mind that I had already paid for the first original shipment and I shouldn't have to pay for further shipment to get the correct parts. My other parts arrived weeks later in "2" shipment packages, and I was again charged for 2 more additional shipments of about $23 or so each.
I would call shannon up, and then she refered me to her upline. We discussed this and the supervisor agreed that she'll wave the 3 next day delivery charges which i did not approve. I called back a couple of weeks later to inquire if the credits have been done, and the supervisor said that they have been credited.
From my credit card statements it differ:
These are the credits and charges I've received from Allied:
10/03 $52.56 charge (this is the first charge for 40 switches, tax, and shipping)
10/23 $38.08 charge (charged for 14 ($15.68) or so switches, $20ish for next day delivery)
10/26 $48.33 credit (credited for the 40 incorrect switches that were sent back, i did not ask for refund)
10/28 $35.66 charge (for several switches, and $20ish for delivery)
10/28 $41.70 charge (for several switches, and $20ish for delivery)
10/31 $22.37 credit (for 1 next day shipping)
I never asked for next day shipping, let alone an additional 2 special next day shipment. Makes no sense whatso ever why the 2nd and 3rd packages were sent separate. There are so many mistakes that happened from the day the incorrect part was sent to me to the very end of the shipment used.
What's done has been done, and i was told twice that you've refunded me for the 3 next day of $20ish dollars each.
1 was paid for, and so i'm asking that you credit, and confirm, then send to me an email of the amount and date you've credited me with the 2 shipments charges.
I was told this was done twice, and was told it had been done by your supervisor.
I had recently purchased another 40 of the same switches along with 4 fans, not to be confused with the purchase i'm contesting.. the recently purchase around 11/28 went through fine.
As you see i'm a repeated customer. Please take care of my grievances, and this time do email me back with the date and amount credited.
Notice: To your upline manager supervisor.
Fresno, CA 93711
p.s. please dont include a non toll free number asking me to call back, i can not make long distance call from work. If you cannot credit me and email me back, please contact me at work at XXX-XXX-XXXX Pacific standard time."