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Home / Other I-Appliances / Virgin Webplayer
Anyone heard from Virgin??
Any non-users contacted by web virgin?

New MessageAnyone heard from Virgin?? (modified 0 times) ballast
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After a few weeks of playing with my Virgin Webplayer, I boxed it up and waited for them to contact me about not fulfilling my 10 hours of use a month. That was over 4 months ago and I still have had no contact. I took it out of the box last month and hooked it up to see if I would get some kind of email warinig on my account, but nothing there - just a 'hi - we are making changes to the service'. Also, no indication that they have upgraded their software to handle the printer or USB ports.

Has anyone been contacted by Virgin about non-use of their box?? (My mother has one too and is in the same situation - no use - no contact.)

09-15-2000 10:47:37

New MessageRE:Anyone heard from Virgin?? (modified 0 times) randyj
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I received an e-mail from memberservices stating that I had
not been using mine enough. It also said that they would not
enforcing that rule for months prior to this month. So basically
starting now they are going to enforce usage requirements. I
recently got a DSL line so I haven't used the webplayer much.
Maybe I'll put it in the kitchen or something.
09-15-2000 11:08:50

New MessageRE:Anyone heard from Virgin?? (modified 0 times) bad_packet
Profile
LOL, I've been fighting with them to take it back for like 3 months now.

Recently threatened to just give it to the Goodwill.

Of course, got a form letter indicating I would be responsible for the same $xxx replacement value baloney.

Thinking of sending them a certified letter which will charge them $10/month for storage.

:) Lets see what happens. Anyone got an address of one of the higher ups?

09-25-2000 17:55:25

New MessageRE:Anyone heard from Virgin?? (modified 0 times) ballast
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Actually, I am hoping they just forget about me - maybe go bust on this venture - and leave me to hack the unit without penalties.
09-26-2000 10:29:05

New MessageRE:Anyone heard from Virgin?? (modified 0 times) dkraft
Profile
Mine turned up with POST beeps today!

It was sort of a let down not even getting to the dial up problems, and the incompatibilities with the rest of the world.....

Anyway they said FOUR TO SIX WEEKS. "How Am I going to get my TEN hours in?"

I just hope I get it back before they fold.....

http://www.merinta.com/news/release000411.html
The WebplayerTM, through the iBrowTM platform, offers its users an Internet experience that is almost indistinguishable from that of a PC.

/d/


Password? what Password? My mom gave this to me for my Birthday...
10-17-2000 19:33:37

New MessageRE:Anyone heard from Virgin??- Finally got rid ofit. (modified 0 times) bad_packet
Profile
He he, found the President of VEG's partner in this stupid affair.

Sent her the following message.
Started getting phone calls from the suits the next morning. They practically were going to drive out and pick it up personally.

Frankly, I think they are done.

PPS, email Audrey and her friends.
Post what happens.


Mon, 09 Oct 00 18:18PM PDT
From: xxxx@netscape.net>:
To: aparma@internetappliance.net,Virgin Connect Member Services
Cc: dmurrow@internetappliance.net

Subject: Audrey Parma

FYI,

I am currently in the process of starting up a website devoted to detailing the pain in the a$$ its been trying to return this damn WebPlayer. Whether this is VEG or IAN's responsibility, I don't know. However, under CA law, it is apparently possible to win a judgement against a company which advertises or sells a product in a deceitful manner.
Being unable to return this webplayer, and being threated with a $500 penalty/charge in disposing of it is cleary 'misleading'.

Your initial TOS states that one may return the Webplayer at any time.

Let me just mention on word slashdot

If you don't know the website, then woe is you. Prepare for every c|net, theregister, and news .com site to pick up their upcoming story on your webplayer.
For the record, slashdot generates over 1.2 millioon hits on its site daily, and it is estimated to have about 4-5 million hits on its stories across the net.

Certainly good publicity for you folks.

BTW, if you folks aren't involved then just 'file' this thing.

But you ought to be ashamed of yourselves, this thing really does bite.

Even for Grandma and Grandpa....

10-22-2000 19:02:26

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